US English (US)
GB English (UK)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Create ticket
English (US)
US English (US)
GB English (UK)
Conrad

Conrad Murray

conrad@powersyncpro.com

4

Article
Last Month

Conrad articles

All Categories
  • All Categories
  • Getting Started
  • FAQs
  • API Documentation
  • Integrations
  • Migration Agent
  • Directory Synchronisation
  • Remote DC agent
  • Remote Password Sync Agent
  • Install and Configure
  • Support
  • Complex Expressions

Clean uninstall of PowerSyncPro Migration Agent

Published May 26th, 2025 by Conrad Murray

There may be times where you need or want a complete uninstall of PowerSyncPro Migration Agent.  The following script will achieve this for you.  You can use this script stand-alone, or incorporate it into your software deployment tools and also Intune as a Platform Script under Scripts and remediations. It will: Check for the presence of PowerSyncP

48 Views 1 min

Repermission of AppX Packages

Published February 20th, 2025 by Conrad Murray

When the PowerSyncPro Windows Workstation Migration Agent finishes and users log in to their workstation for the 1st time, there is one final step that must run under the User Context and this is the re-permission of AppX packages. AppX packages are things like the Company Portal, Quick Assist, Sticky Notes, Calculator, Spotify, Netflix, Weather and

302 Views 1 min

Migration in progress - Lock Screen and Legal Notice

Published January 23rd, 2025 by Conrad Murray

Logging in before the migration completes Users should definitely NEVER log in before the migration has completed.  Usually there will be two reboots before they should log on to their device.  If the user logs in BEFORE the migration completes, they are almost certainly going to break the migration process - specifically around re-permissioning the

353 Views 1 min

Collect and export Windows Application Event Logs for support

Published January 23rd, 2025 by Conrad Murray

Migration Agent Logs If you are having issues with your Windows 10/11 Workstation migrations and you raise a support ticket you will almost certainly be asked to provide the logs either from the PSP Server and/or the Application Event Logs from the device itself.  Additionally, you maybe be asked to send screenshot of your Runbooks and Batches. If y

441 Views 1 min

Attempting to generate a Bulk Enrolment Token returns blank browser window

Published May 22nd, 2025 by Conrad Murray

You are trying to generate the Bulk Enrollment Token in your tenant to support Entra join of your devices: But when you click “Generate” nothing happens, or you are taking to the Microsoft authentication page     but after Sign in, you are returned with a blank browser screen:   This will happen if the URL you have started your configuration from in

65 Views 1 min

Known Issues and Limitations

Published July 7th, 2023 by Conrad Murray

PowerSyncPro Migration Agent Known Issues and Limitations Version :   This document is relevant to PowerSyncPro Workstation Migration Agent version 3.1x Known Issues and Limitations Admin Fallback Account Password The password complexity that you use here must match any policy requirements on the device, otherwise you will see an event log error lik

760 Views 3 min

Office Applications or Outlook failing to log in after migration

Published August 9th, 2024 by Conrad Murray

Occasionally after a migration Office applications might not sign in properly. This can present in not being able to create a new Outlook profile or not being able to correctly sign-in to Word at the accounts screen.  This is usually due to conflicted Office licensing and Identity. Try following the steps in this article: Reset activation state for

845 Views 1 min

Prevent Migration Agent uninstall when deployed from Intune

Published January 17th, 2025 by Conrad Murray

If you are using Intune to push out the PowerSyncPro Migration Agent, then there is a possibility it could be uninstalled / removed during the execution of the migration agent part way through, and your migration will fail to complete.   Intune App deployment If the Intune App deployment is configured under assignments as “Required” - then when a de

368 Views 1 min

Enable rights over the AD Recycle Bin

Published September 7th, 2023 by Conrad Murray

PowerSyncPro has the ability to restore deleted objects from the target AD Recycle Bin if they were ever created or matched by PowerSyncPro.  They might have been deleted manually in the target by accident, or got marked out of scope in the source through a config change, or the objects themselves were moved to an out of scope OU, or had an attribut

1389 Views 1 min

Intune Enrollment has not succeeded

Published December 9th, 2024 by Conrad Murray

Intune Enrol Entra Joined devices The PowerSyncPro Runbook option “Enroll Devices to Intune”, when selected, will check if the device is enrolled to Intune. The Migration Agent will report to the local Windows workstation Application event log success or fail, and the logs will be sent up to the PowerSyncPro server. If the Migration Agent sees that

660 Views 2 min

BPRT is the Owner Workstation in Entra

Published February 19th, 2025 by Conrad Murray

Why is the account BPRT set as the OWNER of the newly migrated Workstation in Entra?     That is because it is the "Actual user" that Entra Joined the device is using using the Bulk Enrollment Token that is configured on Directories and is used in your Runbook.     Because we can never know for sure the who the "real owner" of a device is we do not 

331 Views 1 min

Add Users as Local Administrators to Entra Joined Devices

Published February 20th, 2025 by Conrad Murray

If post migration you need to add a user to be a local admin to an Entra Joined device you can log in as a local Admin yourself.  From an elevated command prompt you can run: net localgroup admnistrators /add “AzureAD\[EntraIduserPrincipalName]”   When you look in the Local Admins Group you will now see:     You can also add this to a Post Migration

703 Views 1 min
Load More

Conrad follows these articles

  • Enable rights over the AD Recycle Bin

Subscribe to Newsletter

Drop your email in the box below to sign up. We promise to keep our updates relevant and useful – and we’ll never share your details.

PowerSyncPro is the ultimate product for easing the pain and frustration during mergers, acquisitions, divestitures, and consolidations.

Terms & Conditions

  • FAQs
  • Privacy Policy
  • Cookies
  • Anti Slavery Notice

PowerSyncPro

  • Case Studies
  • Contact sales
  • Meet the Team
  • EULA

Get Connected

Room 73, Wrest House, Wrest Park, Silsoe, Bedford, England, MK45 4HR
info@powersyncpro.com

Twitter Youtube Linkedin

Knowledge Base Software powered by Helpjuice

Expand